Return or Refund Request
We want you to be completely satisfied with your purchase. We will gladly accept unworn, unwashed merchandise in sellable condition with original tags under the following conditions:
- REGULAR PRICE merchandise can be returned for a refund within 2 weeks of purchase, or for exchange or credit within 30 days.
- SALE merchandise can be returned within 2 weeks of purchase for exchange or credit only.
- FINAL CLEARANCE merchandise will be marked Final Sale and may not be returned or exchanged.
Returns must be submitted at notmonday.com/returns. You will need your original order number to process a return request. Refunds will be made in the form of the original payment. Exchanges and credits will be made in gift card form.
We want you to shop with confidence. Returns are free within the contiguous U.S. when:
- We have made a mistake and shipped the wrong item,
- An item is defective,
- You need a different size in the same color and style.
In all other cases, the customer is responsible for shipping charges.
For international returns, customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to Not Monday. Exchange orders that ship via any expedited method, or outside the contiguous U.S., will be charged for shipping.
For information on our Shipping Policy, click here
Making a Return
If you have your order number, you can begin a complimentary return for your online order by filling out the following form: